Right of cancellation and return policy

If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us no later than 14 days after receiving the goods or the last batch of goods or, in the case of regular delivery, receiving the first batch of goods.

The cancellation notice must be made clearly, for example, on our cancellation form, in our e-mail below or in the written notice you provide with the returned goods.

The right of cancellation only applies and the products returned must be in their original packaging, unused and well packaged for return.

If the transaction is canceled, the goods must be returned without delay and no later than 14 days after the cancellation notice has been given to our Return Address below. If necessary, the returner must prove that the goods have been returned within the time limit, for example with a return receipt. The returner must pay the cost of the return. These costs will not be reimbursed to the returner.

When returning a delivered order, include your name and contact information and account number for a refund.

Accordingly, we will refund the money you paid for the order without delay in accordance with the Consumer Protection Act.

Our return address:

Bettas

Kumpulantie 25

68300 Kokkola

Transmission check, error and problem situations

Please check delivery immediately upon receipt. If the product has been lost or damaged during transport or otherwise does not match your order or is defective, please notify our Customer Service as soon as possible and at the latest within 14 days and we will agree on how to get the error corrected. In consumer trade, we comply with the mandatory provisions of the Consumer Protection Act on liability for errors.

Customer service

Our staff will assist you with any questions related to your order. Please contact us, either by email or using the site's chat feature:

Customer service email: support@bettas.eu