1.1 Scope of application
Contact information for the e-commerce service and the Service Provider
Postal address: Kumpulantie 25, 68300 Kokkola
1.2 Other applicable conditions
When purchasing a product or service offered by the Service Provider or the Merchant in the E-Commerce Service, the Customer undertakes to comply with the orders and delivery terms in force at the time of the Service Provider or the Merchant.
2 Using the E-Commerce Service
The e-commerce service is basically available twenty-four (24) hours a day. However, the Service Provider has the right to temporarily disable the E-Commerce Service or a part thereof due to maintenance, installation, modification work, public order and security, overloading of the system or any other similar reason.
The Service Provider has the right to add, change and delete parts of the E-Commerce Service and to terminate the maintenance of the E-Commerce Service in part or in full.
All rights, including copyrights, of the e-commerce service belong to the Service Provider or its contractual partners.
3 Purchasing from an Ecommerce Service
In the e-commerce service, the Customer can browse, search by keyword and buy products or services from different Merchants. Some of the products are offer / order products, and some are immediately payable products purchased through the E-commerce service. Purchasing a product or service from the E-Commerce Service may require registration with the E-Commerce Service.
The products to be ordered are selected in the E-commerce service by adding them to the shopping cart. The order is sent by paying for the contents of the Shopping Cart in the checkout function of the E-commerce service. By placing an order, the Customer accepts these delivery terms, product prices and delivery costs. If an e-mail address is provided at the time of ordering, an order confirmation will be sent by e-mail. The ordered products and the price appear in the order confirmation.
3.1 Payment for Products and Services
The e-commerce payment intermediary is Klarna and you have access to the Klarna Checkout service. Klarna Checkout is a payment method that allows you to pay for your order in the online store by invoice, installment payment, online banking or credit card. Your creditworthiness will be checked with your order.
Klarna Checkout includes all Klarna payment methods: 1) Pay now, (card payments, online banking payment and Klarna direct payment), 2) Pay later (invoice) and 3) Split your payment (6, 12, 24 and 36 month payment plan and flexible payments).
You pay for your purchase immediately with Klarna by online banking or card payment. You can use all the most common online banks and payment cards. The online banks at your disposal are OP, Nordea, S-Bank, Danske Bank, Säästöpankki, POP Bank, Aktia, Handelsbanken, OmaSP and the Bank of Åland.
Klarna's payment method utilizes the banks' own mobile banking and PSD2 interfaces. This allows consumers to pay from their bank account without having to go through the sometimes tangled interfaces of banks. This speeds up and streamlines payment, especially when shopping on a mobile device.
If you choose to pay later, you will receive an invoice with Klarna and a 14-day no-payment period. The payment period starts from the sending of the order. This means that you always receive the product before you need to pay for it. If for any reason you want to return a product you do not have to wait for the money to be credited to your account.
An invoice will be sent with your order. Klarna will email you payment instructions to pay for your purchase directly to Klarna. The invoice will also appear in the Klarna app, where you will receive reminders about the due date and pay your invoice easily. If you wish, you can also snooze your payment, ie postpone the due date of your invoice. Klarna charges a small fee for this service. If the receivable is not paid, Klarna will send a payment reminder, for which Klarna will charge a reminder fee of € 5.00 plus default interest according to the Interest Act.
Split your payments
You can split your payment into installments. Sometimes when making bigger purchases, it’s good to be able to spread the cost over months. With Klarna, you can place an order now and split payments for up to 36 months. In the Klarna app, you manage your payments and due dates.
Klarna's installment fee does not require complicated registration or a separate credit application. Klarna will make a credit decision immediately based on the information you enter at checkout. If you are given the option of an installment payment, you can choose the most suitable installment payment plan, the terms and costs of which will be presented to you immediately at checkout. You can choose to pay the minimum amount of the invoice or any amount that exceeds the minimum amount. In the future, you can also pay more than the amount you choose, or pay off the remaining amount in full at any time. In Klarna, you will always see your next due date and receive reminders about these.
According to Klarna's general credit agreement terms, the loan interest rate is 19.9% and Klarna does not charge start-up or processing fees. By copying the address into your browser, you can find Klarna's general credit terms in Finnish here: https://cdn.klarna.com/1.0/shared/content/legal/fi_fi/account/terms.pdf
3.2 Incurrence and Termination of the Agreement
The purchase order placed by the customer through the E-commerce service is binding. An agreement on a product or service arises between the Service Provider and the Customer. The Service Provider sends the Customer a confirmation of the purchase.
The provisions concerning distance selling referred to in Chapter 6 of the Consumer Protection Act concerning sales to a Customer in a consumer position are available at: http://www.finlex.fi/fi/laki/ajantasa/1978/19780038. The Consumer Customer's right to cancel the transaction is subject to the provisions of that law, unless the E-Commerce Service or the Merchant's own terms and conditions give the Customer this wider right of cancellation. More detailed delivery, warranty, etc. terms and conditions and installation and commissioning instructions appear in the information provided by the Service Provider or the Merchant, which the Customer is obliged to read before ordering the Product. The installation and commissioning of some products requires professional expertise in their field.
Orders are shipped on weekdays. Delivery time for products delivered from stock is usually around 15 working days within the EU. If the products to be delivered are custom-made products, the delivery time will be agreed separately. The customer sees the delivery costs in the e-commerce service's cash register function before the final acceptance of the order.
The customer is obliged to accept the delivered product and check it immediately. Transport damage must always be recorded in the consignment note. The Service Provider or the Merchant is not obliged to compensate for a defect or error in the order that is not entered in the consignment note.
If the product is lost or damaged during delivery, the Customer must notify the Service Provider without delay, but within 14 days. Packages damaged in delivery must be reported immediately to the company responsible for delivery.
The customer has a 14-day right of exchange and return in accordance with the Consumer Protection Act. The customer has the right to exchange or return some or all of the products in the order. Products to be returned or exchanged must be in their original packaging and in good condition for sale. To return or exchange products, first contact your Service Provider for return instructions. In product returns, the customer is billed for delivery and freight costs. Delivery and freight costs for an appropriate complaint will not be invoiced.
4 Customer information
4.1 Registration for the E-Commerce Service
The Customer registering for the e-commerce service must be full. A legal entity can also register as a Customer in the e-commerce service. The person acting on behalf of the legal entity must have the ability to decide and commit to the activities performed in the E-Commerce Service. One person can have only one ID.
4.2 Information provided by the customer
The Customer shall provide the Service Provider with the information required by the Service Provider for the delivery of the E-Commerce Service. The customer declares that he has provided the information correctly and up-to-date. The Customer is responsible for any errors or delays due to incomplete or outdated information provided by the Customer.
4.3 Registration and Use of Customer Information
When placing an order through the E-Commerce Service and / or registering with the E-Commerce Service, the Customer becomes the Service Provider's customer and his or her information is registered in the Service Provider's customer register. The Service Provider processes the Customers' personal data in accordance with the e-commerce service's register description and data protection clause, as well as privacy protection legislation.
Customer information is in principle confidential. However, the Service Provider has the right to disclose certain Customer Information to the Merchant in connection with the transaction in order to provide the Merchant with information about the buyer. In addition, the Service Provider may disclose Customer or Identification Data to a police or other authority if there is reason to suspect that an offense has been committed, the investigation of which may be facilitated by the disclosure of Customer or Identification Data, and the authority shall make a reasoned request to that effect.
5 Limitation of Liability
The Service Provider does not guarantee that the E-Commerce Service will operate without interruption and / or error-free.
The Service Provider shall not be liable for any damages that may occur to the Customer due to the use of incorrect, incomplete or interpretative information in the E-Commerce Service. The Service Provider is also not liable for damages caused to the Customer or third parties by the use of the E-Commerce Service or by malfunctions, technical defects, malicious software, links or interruptions.
The Contractor shall not be liable for any delay or damage resulting from an obstacle beyond his control which he could not reasonably be expected to have taken into account at the time of the conclusion of the contract and the consequences of which he could not reasonably have avoided or overcome. A strike, lockout, boycott and other industrial action is considered to be force majeure even if the contracting party is itself the target or participant in it.
Complaints concerning a product or service must be made immediately to the Service Provider or Merchant. If the defect leading to the complaint is immediately noticeable, the Service Provider or the Merchant must be contacted. The manufacturer of the product must be given the opportunity to replace the defective product with a new one in order to obtain a faultless end product for the Customer.
Complaints concerning the e-commerce service are addressed to the Service Provider:
Bettas (business ID: 2413587-4)
Postal address: Kumpulantie 25, 68300 Kokkola
6.1 Validity of the Terms
These terms come into force on November 18, 2020 and are valid until further notice.
6.4 Applicable Law and Dispute Resolution